HIIT Exercises for Weight Loss FAQs
FAQS
Your questions answered
Trials, cancellations, freezes and what to bring. Can’t see your question? Message us and we’ll help.
Getting started
Do I need to be fit to join?
Whatever level of fitness you’re at now is fine. We’re all about making sure everybody can take part, so we offer exercise progressions in every session, meaning you can push yourself as much as you feel comfortable.
Do I need to bring anything with me for the class?
You just need to wear appropriate fitness apparel. You only need to bring a towel and padlock if you require them.
Do you have changing facilities at the gym?
Yes, we have male and female changing rooms with showers and lockers. We also have mirrors, hairdryers and straighteners, so you can get your primp on. You just need to bring your own towel and padlock.
Does the trial start from the date of purchase or from when I book my first session?
It starts from the date of purchase and is valid for 2 weeks.
Can the 2 week trial be used for SGPT sessions?
The 2 week trial for £39 is only valid for HIIT classes. You can purchase a separate 2 week SGPT trial pack for £59.
Cancellations
What is your cancellation policy?
We require at least 12 hours’ notice for all cancellations and reschedules. If you do not cancel within this time, or do not show up for class, one class will automatically be deducted if you are on one of our packages. If you are on an unlimited plan you will be charged £10 for a late cancellation or no show.
Can I cancel my membership?
We require only 14 days’ notice before your next payment date for a change to be made on your account, including cancellation of membership. If we do not get 14 days’ notice, your membership will be cancelled the following month.
Freezes and packs
Can I freeze my membership or PAYG pack?
Yes, you can freeze your membership at any time. We just need 14 days’ notice to action the freeze. Each membership includes a set number of free freezes per year, for a maximum of one month at a time. After that, each freeze is £30 per month.
- Athlete 1 free freeze
- Warrior 2 free freezes
- Hero 3 free freezes
We can extend pay as you go packs, but there is a charge of £30 for each month. For example, extending for 1.5 months costs £60.
Do the Pay as You Go packs have an expiry date?
- 10 PAYG pack 3 months expiry
- 20 PAYG pack 6 months expiry
Ask us, or just try a class
Message us on WhatsApp, call 07440 187893 or email westhampstead@hiitgyms.com. Or start with a 2-week Kickstart and see how it feels. HIIT West Hampstead, 198a Broadhurst Gardens, NW6 3AY.